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SENSUS Service and Support
A variety of support services to protect your investment.
 
 
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Headset Services

SENSUS Customer Care Programs makes the owning and maintaining your headset unit easy, by working with you from the beginning.

By Product Category
 
 
Sales Team

The SENSUS team will assist you and your team in selecting your headset that best fits your application needs, strategies, financial criteria, network, and technical knowledge.

System Consultative Service

The sales staff will work with you and your team in developing a headset solution that will address your needs and applications. The proposal will include any recommended infrastructure equipment to complement your headset. The Sales team will continually evaluate your network environment and present recommendations as your company grows and your headset needs evolves.

Technical Team

The trained technical team provides support service from installation and training to on-going support services. Select the support level appropriate for your needs and in-house technical expertise. Technical services are,

Headset Warranty
  • Cordless unit one-year warranty coverage
  • Corded unit two-year warranty coverage

SENSUS will provide the warranty support service, included in the purchase price.

The First year warranty includes:

  • Repair or replacement of faulty headset
  • Access to all manufacture software upgrades and updates
Installation Support

SENSUS team will work with you and your team in the deployment of the headsets. We will be able to ensure that all connections, programming and operations are functioning.

The service includes,

  • Headset programming
  • Network connections and testing
  • End-to-end testing
Advance Replacement

This service is best suited for situations where the use of the headset is critical. In the event, the headset fails during normal operation a replacement headset is available for use during the repair period.

End-user Training

End-users training will increase your staff’s knowledge and use of the headset.

The training session includes the following topics:

  • Basic headset controls, settings and uses
  • Applications
  • Headset features
  • Resolving basic troubleshooting
Support Services

Basic Support

This service is well suited for situations when basic troubleshooting is required.

The service includes:

  • A toll free telephone number - 1.877.537.7617 (English & Français 24/7)
  • Escalation and Return Material Authorization (RMA) Process

If you require additional support service information, please contact your SENSUS Account Manager.

 
 
Other Services

For pricing or more information please contact your SENSUS Sales Account Manager or Representative.

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